Manual Tool Crash Report

The Extraction process failing on you, and you aren't getting an error back with clear instructions? Tell us about it here


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Fubared
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Joined: Tue Dec 29, 2020 4:19 pm

Manual Tool Crash Report

Post by Fubared »

After extraction, I run the Manual tool to check alignments and get the following crash report

crash_report.2021.03.09.074930572477.log
crash log
(112.28 KiB) Downloaded 127 times

System info:
GPU Geforce RTX2070 with Max-Q Design
Processor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 517306DC-E8A4-49FA-883F-BD6D21CA36A3
Product ID 00325-81972-83038-AAOEM
System type 64-bit operating system, x64-based processor

Please let me know if i'm doing something dumb!


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Fubared
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Joined: Tue Dec 29, 2020 4:19 pm

Re: Manual Tool Crash Report

Post by Fubared »

Jus to add, this only seems to be an issue for newly extracted data.
The Manual tool works on older (last week) alignments. I can also extract facesets from both old and new alignments, however connot run the Manual tool on the new alignments and source data.


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torzdf
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Re: Manual Tool Crash Report

Post by torzdf »

Can you provide me with the file:
1 - new alignments\35 pic\source\IMG_8748.PNG

This looks like it is failing a check in a correct manner, so I need to examine the image header.

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Fubared
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Re: Manual Tool Crash Report

Post by Fubared »

I narrowed this down to a sequence of editing with IOS software, seemed after some touching up those specific images wouldn't work. Haven't been able to replicate so don't think will be an issue that needs a fix or that will cause problems for anyone else.


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torzdf
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Re: Manual Tool Crash Report

Post by torzdf »

Thanks for the information :)

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